Shipping policy

Shipping & Delivery Policy

Welcome to Ayra Sphere! We are committed to delivering your favorite products to your doorstep as quickly and safely as possible. Please read our shipping policy below to understand our delivery times, costs, and processes.

1. Shipping Destinations We currently ship to all locations within the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA).

2. Processing Time All orders are processed and dispatched within 1 to 2 business days (excluding weekends and public holidays). You will receive a confirmation email or SMS once your order has been processed.

3. Shipping Rates & Delivery Estimates We strive to provide the best delivery experience. Our shipping rates and estimated delivery times are as follows:

  • United Arab Emirates (UAE):

    • Cost: 100% FREE Home Delivery on all orders!

    • Estimated Delivery Time: 2 to 4 business days.

  • Kingdom of Saudi Arabia (KSA):

    • Cost: Standard shipping rates apply (calculated at checkout based on weight and location).

    • Estimated Delivery Time: 4 to 7 business days.

(Note: Delivery times are estimates and may occasionally take longer due to courier delays, bad weather, or high order volumes during sales).

4. Cash on Delivery (COD) For your convenience and peace of mind, we offer Cash on Delivery (COD) as a payment method for customers in both the UAE and KSA. You can simply place your order online and pay in cash when the package arrives at your doorstep.

5. Order Tracking Once your order is handed over to our courier partner, you will receive a tracking number via email or SMS. You can use this tracking number to monitor your package's journey until it reaches you.

6. Incorrect Shipping Addresses Please ensure that your shipping address and contact number are entered correctly at checkout. Ayra Sphere is not responsible for delayed or lost packages resulting from incorrect or incomplete addresses provided by the customer.

7. Damaged or Lost Packages If your order arrives damaged, please take clear photos of the package and item, and contact us within 24 hours of delivery. If a package is lost in transit, we will work with our courier partners to resolve the issue and ensure you receive your order or a refund.

8. Contact Us If you have any questions regarding your shipping or need help tracking your order, please reach out to our support team:

  • Email: ayrasphere251@gmail.com

  • WhatsApp: +92 336 598 2251