Privacy policy

PRIVACY POLICY

This Privacy Policy describes how Ayra Sphere (the "Site", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from our website.

1. COLLECTING PERSONAL INFORMATION When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information".

  • Device Information: We collect this to load the Site accurately for you and to perform analytics on Site usage to optimize our Site. Information collected includes the version of your web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Order Information: We collect this to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations. We also use this to communicate with you and screen our orders for potential risk or fraud. Information collected includes your name, billing address, shipping address, payment information, email address, and phone number.

  • Customer Support Information: We collect information that you choose to provide to us when you contact our customer support channels (via email or WhatsApp) to provide you with the best possible assistance.

2. SHARING PERSONAL INFORMATION We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • We may share your information with our logistics and shipping partners to ensure your orders are delivered securely to your address in the UAE or KSA.

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

3. BEHAVIORAL ADVERTISING We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

4. USING PERSONAL INFORMATION We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

 

5. RETENTION When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

6. COOKIES A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection).

7. CHANGES We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. CONTACT For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or WhatsApp using the details provided below:

Brand Name: Ayra Sphere
Email: ayrasphere251@gmail.com
WhatsApp: +92 336 598 2251