Frequently Asked Questions
No — you can check out as a guest every time. Creating an account is optional, but it lets you track your orders and check out faster next time.
We currently deliver across the UAE only. We hope to expand to more countries soon.
Orders are dispatched within two business days and typically arrive within 3 to 7 days, delivered free of charge anywhere in the UAE.
We accept all major credit and debit cards through Shopify's secure, PCI-compliant checkout, as well as Cash on Delivery (COD) on all UAE orders.
Yes, Cash on Delivery is available on every order within the UAE, alongside our secure online payment options.
Orders are processed quickly so we can get them to you as fast as possible, so we can't guarantee changes once an order is placed. If you need to make a change, contact us right away and we'll do our best to help.
You'll receive a confirmation email with a tracking link as soon as your order ships. If you have an account with us, you can also check your order status anytime under “My Account.”
We accept returns within 3 to 7 days of delivery for items in their original, unused condition. Contact our support team to start a return and we will guide you through the next steps.
Yes. All online payments are processed through Shopify's secure checkout, which is fully PCI-compliant. We never see or store your card details.
Our team is available 9:00 AM to 6:00 PM. Email us at info@ayrasphere.com or call +92 336 5982251 and we will be happy to help.